Below are answers to questions that are frequently asked regarding Premium Home Aids and Companions Services and our services.
1. What type of agency is Premium Home Aids and Companions Services?
Premium Home Aids and Companions Services is a non-medical home care agency that caters to the elderly, the disabled and individuals with short and long term illnesses.
We employ Personal Care Assistants, homemakers and companions as caregivers. Employment candidates are subject to a minimum of two interviews as well as a thorough criminal background and motor vehicle check prior to being hired so we have full confidence in their skills and demeanor. Premium Home Aids and Companions Services coordinates and supervises the in-home non- medical assistance. We offer hourly (with a two hour minimum), overnight and live-in services. Premium Home Aids and Companions Services is insured, bonded, carries liability and is covered under Workers' Comp. We have earned an A rating from the Better Business Bureau.
2. How is Premium Home Aids and Companions Services different from similar agencies?
After meeting with the client in their home, we have a precise understanding of the client's condition and needs. Our Client Service Coordinators develop a specific plan of care that is tailored for each client's individual situation as well as educating the aides and companions to the plan of care. We touch base with our clients or responsible parties on a weekly basis to verify there are no questions or concerns. Our clients/responsible parties are invited to take part in our Client Care Satisfaction survey. Our Director of Client Services and our Client Services Coordinators engage in client care home visits to ensure client satisfaction. Our Director of Client Services is also a licensed nurse and is always available to answer questions or concerns at 860-372-4942. Premium Home Aids and Companions Services is not part of a chain or franchise and is not a registry. We are based in Rocky Hill, CT and service the entire State of Connecticut.
3. Is a contract necessary?
The Connecticut Department of Consumer Protection does require a signed contract be in place for the protection of our clients. Our Individual Service Agreement Contract may be cancelled at any time.
4. How is payment arranged?
The home aides and companions are employees of Premium Home Aides and Companions Services. We take care of payroll, employee/employer taxes, Worker's Comp and liability insurance. In this way you are not responsible for reporting employment information to the government. You are Invoiced on a weekly basis. We accept personal checks and direct bank payments.
5. What type of insurance do you accept?
We accept all long term care insurances. Please review your individual policy for coverage details.
6. Are your services available at assisted living facilities, nursing homes or rehabilitation centers?
Yes, our services are available anywhere they are needed. Prior authorization is required at these facilities in order to begin services.
7. How far in advance should we contact Premium Home Aids and Companions Services prior to starting services?
As soon as you know you would like services you can call us at any time. It is very important that we meet with the client and/or family prior to the start of services to ensure the right level of care and the right aide/companion is placed with the client.
In the event that a caregiver is unable to report to work replacement coverage is provided as quickly as possible.
If a situation arises that requires expediency we work diligently to provide the proper assistance in a timely manner.
8. What Professional Organizations do you belong to?
Premium Home Aids and Companions Services is a member of ...Home Care Association of America, The Better Business Bureau, North Central Area Agency on Aging, Rocky Hill Chamber of Commerce, Alzheimer's Association, National Private Duty Association, National Plan & Provider Enumeration System.
9. Can I interview at the satellite office in Middlebury?
Yes, applicant interviews can be scheduled at either location depending on what is more convenient for you.